We’d love to hear from you. Whether you have a question about a product, need help with an order, or want to discuss bulk pricing, the NXPeptides team is here to help. Reach out through any of the channels below and we’ll get back to you as quickly as possible.
Email is the fastest way to reach us for non-urgent inquiries. Our team monitors the inbox throughout the business day and aims to respond to every message promptly.
- General Support: support@nxpeptides.com
- Best for: Order questions, product inquiries, CoA requests, return/refund requests, technical questions
- Response time: Within 4 business hours during business days
Phone
For urgent matters or if you prefer to speak with someone directly, give us a call. Our support staff is available during business hours to assist with any questions or concerns.
- Phone Number: +1 (518) 327-4392
- Best for: Urgent order issues, shipping problems, time-sensitive questions
- Availability: Monday – Friday, 9AM – 6PM EST
If you reach our voicemail outside of business hours, leave a message and we’ll return your call on the next business day.
Business Hours
| Day | Hours (EST) |
|---|---|
| Monday | 9:00 AM – 6:00 PM |
| Tuesday | 9:00 AM – 6:00 PM |
| Wednesday | 9:00 AM – 6:00 PM |
| Thursday | 9:00 AM – 6:00 PM |
| Friday | 9:00 AM – 6:00 PM |
| Saturday | Closed |
| Sunday | Closed |
We observe all major US federal holidays. During holiday periods, response times may be slightly longer than usual.
Response Times
We take pride in our responsiveness. Here’s what you can expect:
- Email inquiries: Response within 4 business hours
- Phone calls: Answered live during business hours; voicemails returned within 1 business day
- Return/refund requests: RMA issued within 1 business day
- CoA requests: Sent within 1 business day
- Bulk/wholesale quotes: Custom quote within 2 business days
What to Include in Your Message
To help us assist you as quickly as possible, please include the following information when contacting us:
- Your order number (if your inquiry relates to an existing order)
- Product name(s) relevant to your question
- A clear description of your question or issue
- Photos (if reporting damage or a product issue)
- Your preferred contact method for follow-up
The more details you provide upfront, the faster we can resolve your inquiry — often in a single response.
Bulk & Institutional Inquiries
If you’re interested in bulk ordering, custom synthesis, or volume pricing, we’d love to hear from you. Email us at support@nxpeptides.com with the subject line “Bulk Inquiry” and include:
- Your institution name and department
- Products and quantities of interest
- Any specific purity or documentation requirements
- Preferred delivery timeline
Email: support@nxpeptides.com
Phone: +1 (518) 327-4392
Hours: Monday – Friday, 9AM – 6PM EST